If at any time you experience a problem or need support with your EnduraTEC/Bose ESG test instrument, we're here to help. Most technical questions can be answered over the phone; however in the unlikely event a problem does arise that cannot be solved by phone, with your approval, we are committed to having a technician on site within 48 hours. Our mission is to provide you with exceptional customer service and support throughout the lifetime of your EnduraTEC/Bose ESG test instrument. After hours technical phone support is available.

Here's how you can contact us if you need techical assistance with your test system:

Bose ESG Technical Support Toll Free Hotline 1-866-835-1800

When You call
In order to provide the best service, we will need to know your organization name and a description of the system for which you need help. In addition, please compile the following information so that we can help you the most effectively.

Warranty Information
EnduraTEC instruments are covered by a comprehensive warranty that includes:

Software	1 year
Electronic Control Hardware	1 year
Mechanical Hardware	1 year (NOTE: exceptions below)
Non-Bose ESG Products	Manufacturer's Warranty

*NOTE: Due to the fragile nature of load cells, only those rated to the maximum capacity of the actuator are covered for up to 1 year. There is no implied warranty on load cells that are not rated to the maximum capacity of the actuator. Servo-pneumatic and servo-hydraulic systems are covered under a one-year mechanical hardware warranty. Non-Bose ESG products include computer, monitor, laser and temperature controllers. The following consumables are not covered under Bose ESG's warranty: tubes, bellows, heaters, thermocouples, fittings and seals. Some may be covered under manufacturers' warranties.